Boonbuy refund processing times: what to do if a refund is missing.

Which return process applies to my order?

Use this guide to prepare an after-sales case and understand inspection and payment processing. If your item is still in the warehouse, check its seller-return eligibility immediately: that service has a separate five-day window. An international return request does not restart an expired warehouse return period.

What information should I send with a return or exchange request?

Contact customer support through the support page or support@boonbuy.com. Keep the enquiry tied to the correct order and clearly state the outcome you are requesting. An exchange request still needs review; do not assume replacement stock or a fee waiver is confirmed.

• Order number, item name and the selected size, colour or option.
• The reason for the request and a concise description of the problem.
• Clear photos or video showing the full item and relevant details.
• For a received parcel, the tracking record, delivery date and packaging photos where relevant.
• Your preferred outcome: a return, an exchange or a refund review.

What must I confirm before posting the item?

Wait for return approval and written instructions. Do not use the sender address printed on the original parcel. Confirm the return address, deadline, reference to put on the package, required contents and who pays the postage. Use tracked shipping and keep the receipt until the case is complete.

Preserve packaging, tags, accessories and purchase records. Used, altered, incomplete, customized or otherwise non-returnable goods can be excluded. If an item is faulty, describe that condition rather than assuming the usual resale condition settles the decision; support must review the specific issue.

How long does a Boonbuy refund take?

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Keep the inspection confirmation and the date the refund was processed. Refunds go back to the original payment method. A different card, unrelated PayPal account, third-party wallet or cash request cannot be substituted for that route.

Will the refund include every charge I paid?

The item amount and the complete order total are different. International freight, service or payment-processing charges, duties and taxes, and completed storage or handling services may be non-refundable. Customers generally pay return postage unless a platform error or confirmed product issue makes another arrangement applicable.

Ask support to separate the approved item refund, any deductions and any separately paid return postage. For example, an approved item refund of CNY 200 with confirmed deductions of CNY 25 leaves CNY 175. This illustrates subtraction only; the example does not establish your approved amount or fee entitlement.

What if my refund has not arrived?

• Check whether the case is awaiting approval, return delivery, inspection or payment processing.
• Ask support for the processing date, amount and payment reference if a refund has been issued.
• If platform processing is complete, ask the original payment provider to trace the refund using that reference.
• Tell support if a bank dispute is already open; a parallel dispute can pause the platform review while the provider investigates.

For a parcel that is lost or arrived damaged, act promptly on the shipping report deadline rather than waiting for the refund posting period.