Boonbuy shopping guides.
What do you need help with? Choose your question to find the relevant requirements, deadlines and actions.
Getting started & product checks
Understand the Boonbuy shopping process and check product acceptance before ordering.
How do I shop with Boonbuy?
Understand the Boonbuy shopping process, from finding a product and placing an order to warehouse checks, parcel consolidation and international delivery.
Understand the shopping processCan this item be purchased and shipped?
Check product restrictions and route acceptance before paying for goods or sending them to a warehouse.
Check item restrictionsItems in the warehouse
Check a stored item’s return window, free storage period and overdue charges.
Can I return an item still in the warehouse?
Check seller eligibility, preserve packaging and request a return while the item is still in the warehouse.
Check warehouse return rulesHow long can my items stay in storage?
Track the 90-day free period, understand overdue charges and plan when to submit your parcel.
Check storage deadlines & feesShipping & after-sales
Plan shipping, check customs and import costs, or prepare an after-sales request.
How long will shipping take, and how do I track it?
Estimate your parcel costs, compare delivery times for the US, UK and EU, and know what to do when tracking needs attention.
View delivery & tracking guidanceHow long does a Boonbuy refund take, and what if it is missing?
Separate approval, return inspection and payment posting, check deductions and prepare a useful follow-up when a refund has not arrived.
Trace a refund & prepare a follow-upWill I pay customs duty or import tax on my parcel?
Understand duties, VAT and handling charges, prepare clearance documents and estimate the complete cost before shipping.
Check customs, taxes & clearance